TicketFanatico

Frequently asked questions

The details fans ask about most.

Straight answers about pricing, orders, delivery, refunds and your TicketFanatico account.

Are the prices really all-in?+

Yes. The ticket price displayed includes our service and processing fees. Any tax or delivery charge that depends on your order details is shown before you pay, and the checkout total is the amount you authorize.

Is TicketFanatico a resale marketplace?+

Yes. Tickets are supplied by third-party professional sellers and resellers. Sellers set their prices, so a ticket may cost more or less than the face value printed on it.

When will I receive my tickets?+

Many tickets arrive electronically soon after purchase, while others are released by the seller or venue closer to the event. Your confirmation shows the expected method, and we email you when the tickets are ready.

Will my seats be together?+

Tickets bought in one listing and one supported quantity are intended to be seated together unless the listing clearly says otherwise. Always review the section, row and seller notes before purchase.

What if the event is cancelled or postponed?+

If an event is cancelled and not rescheduled, you receive a refund of the amount paid, or an optional credit where offered. For a postponed or rescheduled event, tickets normally remain valid for the new date.

Can I cancel because my plans changed?+

Generally, no. Sellers commit their inventory when your order is confirmed, so sales are final and cannot usually be cancelled, exchanged or refunded for a change of plans.

Why do I see a pending card authorization?+

Checkout first authorizes the order total, then captures it only after the seller confirms the tickets. If tickets cannot be secured, the authorization is released; your bank may take a few business days to remove it.

How do I find my order?+

Sign in using the same email address used at checkout. TicketFanatico uses secure, single-use email links—there is no password to remember.

Couldn’t find your answer?

Our fan-support team can look at the specifics of your order.